

September 22, 2026
Wytheville Meeting Center
Making Resources Work for You

The Business Success Symposium held its third annual, one-day event in 2025 to connect local, regional, and state resources with businesses of all sizes. The event covered a variety of essential topics aimed at improving workforce and facility operations, including Employment Law, Upskilling Your Workforce, Leadership, Continuous Improvement, Facility Safety, AI in the Workplace, Talent Pipelines, and Changes to Virginia’s Workforce System. An added benefit was the availability of SHRM Professional Development Credits for attendees.
We look forward to hosting the event again on September 22, 2026, so keep an eye out for registration opening in early August. Until then, check out resource presentations from the 2023, 2024, and 2025 symposiums.
REGISTRATION OPEN
Take a look at the Business Success Symposium lineup and presentations from 2023, 2024, and 2025 for resources and ideas to support your business:
What people said about previous Symposiums:

I thought it was one of the best and most relevant events for businesses in SWVA that I have attended in the last 3 years.

I felt the topics had great information for operations / HR.

Great event, topics and networking. Looking forward to the next event.
EVENT AGENDA
9:00 - Doors Open
Breakfast, Registration, Networking
10:00 - Welcome
10:15 - 11am - Breakout Session A
The Connection Between Success and Happiness
Exploring the connection between achieving success and experiencing happiness is an evidence-based program rooted in the research shared in Shawn Achor's - The Happy Secret to Better Work. Participants will walk away with actionable strategies they can apply immediately in their work life and personal life.
Presenter: Mary Jane Umberger, HR Solutions
Working with the Small Business Administration: SBA 101
Learn about the products and services the U.S. Small Business Administration offers to help you succeed. Learn about programs and services like Access to Capital, International Trade, Disaster Recovery Services and more!
Presenter: Sam Wolford, Small Business Administration
Work and Workforce Trends
Presenter: Wendy Kang, Virginia Office of Education Economics
11:15 - 12pm - Breakout Session B
Doing Business with the Government
Presenter: Cheryl Carrico, E4S, LLC
Rethinking the Workforce Challenge
Practical strategies for hiring, retention, risk reduction, and workforce stability.
Presenter: Marty Holiday, New River/Mt Rogers Workforce Development Board
Soft Skills at Work
Do you know the top soft skills managers need in the workplace? Why are soft skills important for the success of a business? Ready to have a little soft skill fun?
Presenter: Matt Herron, Dept. of Aging and Rehabilitative Services
12:00 - Lunch
Lunch Program:
VT State of the Region
Presenter: To be announced
1:30 - 2:15pm - Breakout Session C
The Power of Effective Teamwork
Teamwork is the engine that turns individual effort into collective success, allowing people to combine their strengths, share ideas, and solve problems more effectively. Genuine teamwork highlights how collaboration builds trust, improves communication, and drives higher performance across any organization. When people work together with a shared purpose, they achieve results that most people could not accomplish alone.
Presenter: Lois James, OpX Solutions, LLC
Supply Chain with GENEDGE and VEDP
Presenter: Francisco, GENEDGE; Mike Downey, Virginia Economic Development Partnership
Americans with Disabilities Act (ADA) and Reasonable Accommodations in the Workplace
Understanding and navigating the ADA and examples of reasonable accommodations in the workplace.
Presenters: Patty Drescher, Dept. of Aging and Rehabilitative Services; Matt Herron, Dept. of Aging and Rehabilitative Services
2:30 - 3:15pm - Breakout Session D
An update about changes to employment law that occurred in 2026
Presenter: To be announced
Workforce Solutions - Built for You
Learn how to put Internships, Registered Apprenticeships, and On the Job Training programs to work for you! You will hear from program coordinators and leaders for these programs. Karen Rhodes will discuss Registered Apprenticeship (RA), Stephanie Byers will tell you about internships, and John Bebber will be giving an overview of On the Job Training and Employer Led Training programs.
Presenters: John Bebber, New River/Mt Rogers Workforce Development Board; Stephanie Byers, InternshipsVA; Karen Rhodes, Virginia Works
Generationally Speaking - How Five Generations Can Stop Driving Each Other Crazy—and Start Changing the Workplace
With five generations working side by side, differences in communication, expectations, technology, and work styles can create both frustration and opportunity. This energetic, humorous, and insightful keynote moves beyond generational stereotypes to reveal how curiosity, mutual respect, and cross-generational collaboration can turn workplace differences into a powerful competitive advantage.
Presenter: Stephanie Surrett, Center for Manufacturing Excellence Director of Workforce Development, Somic America, Inc.
3:30 - Wrap-up
REGISTRATION OPEN
PRESENTERS
Below you'll find biographies of the event presenters and links to resources discussed throughout the day.

John Bebber
Business Services Coordinator
New River/Mount Rogers Workforce Development Board
John is a Southwest Virginia native, husband to Crissy, father to Layla, Preston, Caedyn and Connor, and a veteran of the U.S. Navy, where he served honorably for 10 years. After returning home to SWVA, John obtained a B.A. in Security and Intelligence Studies from King University, and an M.A. in Political Science (International Relations) from Appalachian State University. John previously served as District Director for Congressman H. Morgan Griffith and Executive Director for the Appalachian Council for Innovation.

Stephanie Byers
Regional Internship Manager
EO Companies
Coming soon

Dr. Cheryl Carrico
E4S, LLC Founder
Dr. Cheryl Carrico is the owner and president of E4S, LLC, bringing nearly 40 years of diverse industry experience and progressive leadership across government, education, private sector, and consulting roles. She is passionate about helping small to mid-sized businesses grow by enhancing employee development, strengthening leadership capabilities, and improving operational performance. Before founding E4S, LLC, Cheryl held key roles in engineering and senior management working for the Department of the Navy, for-profit companies, educational institutions, and consulting —giving her a well-rounded perspective on organizational dynamics and leadership challenges. Since 2013, Cheryl has supported nearly 100 companies and higher education. She specializes in growing employees’ knowledge and skills, aligning employee capabilities with business goals, empowering teams through targeted development to optimize processes, reduce waste, improve quality, manage risk, and increase efficiency. Her approach is rooted in active listening, practical solutions, and leveraging her extensive experience to deliver measurable results.

Patti Drescher
Assistive Technology Specialist
Department for Aging and Rehabilitative Services
Coming Soon

Matt Herron
Business Development Manager
Department for Aging and Rehabilitative Services
Matt Herron is the Business Development Manager for the Virginia Department for Aging and Rehabilitative Services (DARS), Southwest District. Matt has multiple years of experience in teaching, training, and workforce development. Matt spent eight years as a teacher and coach in Bristol, Tennessee City Schools before relocating to Roanoke and leading emotional intelligence training and onboarding for Goodwill Industries of the Valleys. Prior to joining DARS in 2021, Matt served as an employment specialist for Rehabilitative Services and Vocational Placement out of Richmond and later joined Career Supported Systems as Southwest Regional Director. Matt has a Bachelor of Science in Education and obtained a training certificate from Association for Talent Development in Arlington, Virginia. Matt is also a certified Windmills/Disability Awareness trainer, employer engagement trainer, and a member of the 2024 Virginia Rural Leadership Institute.

Marty Holliday
Special Projects Manager
New River/Mount Rogers Workforce Development Board (NRMRWDB)
Marty Holliday is the recently retired Executive Director for the New River/Mount Rogers Workforce Investment Area Consortium Board and the New River/Mount Rogers Workforce Development Board (NRMRWDB). Currently she is serving as the Special Projects Manager and has been with the Boards since 2001. The New River/Mount Rogers Workforce Development Area covers 13 jurisdictions in Southwest Virginia and the NRMRWDB is the Regional Convener for the workforce system for the area. Through her work in the region, Marty fosters relationships that support regional collaboration and collective impact efforts. To that end, the Boards have brought in over 15 million dollars to the region in the last eight years. Marty continues to source resources to meet the needs of businesses and job seekers in the region. Marty received her Bachelor of Science in Business/Human Resource Management from Florida Southern College. Her previous work experience consists of regional operations management, corporate training, HR, sales and marketing, and adult education. Marty lives in Floyd, VA with her husband Carter.

Lois James
Director of Leadership Development
OpX Solutions, LLC
Lois has 33+ years’ business and management experience in the financial, customer service, senior healthcare, and leadership development industries. She started her career in the secondary mortgage market with Freddie Mac in McLean, VA where she held leadership positions with Freddie Mac to develop, train, and coach new employees to follow mandated guidelines. After living in Washington D.C. and Chicago, IL after college, Lois moved back to the Roanoke area in 2004 and spent 14 years in the senior healthcare industry holding various leadership and management positions. Working her most recent position as Regional Director with Generation Solutions, the company won several local and statewide awards and had a zero-deficiency rating with the required state inspection. Because of her strong passion and desire to help others achieve both professional and personal success, Lois joined OpX Solutions in 2018 and is a Certified LMI Facilitator. Giving back to her community is important to Lois. She has been an active member of the Roanoke Senior Networking Group since 2004 and has served as Vice President since 2006. She is also active with the Roanoke Kiwanis Club where she serves as Membership Chair as well as participating in several other committees. Lois sits on the board with The Market Building Foundation in downtown Roanoke and on the board with the Botetourt County Chamber of Commerce. She is active with the Roanoke Regional Chamber of Commerce where she currently serves as an ambassador. Lois has been a Deacon and a volunteer with various programs at Covenant Presbyterian Church. Originally from the Alleghany highlands in Clifton Forge, VA, Lois graduated from Virginia Tech, where she earned her Bachelor of Science in Marketing Management with a minor in Sociology.

Wendy Kang
Executive Director
Virginia Office of Education Economics
Wendy Kang currently serves as the Executive Director for VOEE. Prior to working at VOEE, Wendy served as the lead legislative analyst for education at the Virginia Senate Finance and Appropriations Committee. She also held leadership roles at the State Council of Higher Education for Virginia (SCHEV) and the Virginia Community College System where she focused on higher education finance, workforce programs, and policy evaluation. Wendy started her career as an analyst for the Joint Legislative Audit and Review Commission (JLARC) and served as a math teacher in the Peace Corps. Wendy earned her master's degree in public policy from Duke University and holds a bachelor's degree in business administration/actuarial sciences from Bentley University.

Karen Rhodes
Registered Apprenticeship Consultant
Virginia Works
Karen is a Registered Apprenticeship Consultant for Virginia Works. She is no stranger to education, she dedicated herself to 24 years in Elementary Education as a classroom teacher, curriculum specialist, and “assistant” principal. Karen is dedicated to the vision of Virginia Works, envisioning a region where every business has access to a qualified, job-ready workforce and every citizen in the region has the skills needed to secure meaningful, sustainable employment, competitive wages, and career advancement through support infrastructure.

Stephanie Surrett
Executive Director
Center for Manufacturing Excellence
Stephanie Muncy Surrett is a professional speaker, trainer and consultant. Ms. Surrett strives to advance the economy and workforce of southwest Virginia by working with businesses, communities, nonprofits, and educational institutions throughout the region and Commonwealth of Virginia. Her passion is to work with organizations that want to inspire and motivate their leaders and team members with principles that will help create a positive culture and mindset to achieve excellence. Ms. Surrett’s personal philosophy is, “Success isn’t determined by background, experience, or anything from your past. Success is all in your attitude and actions today.” Ms. Surrett has over 25 years of experience in strategic planning, program and project management, business management, employee development and training, and business consulting. She has worked with a variety of clients ranging from educational institutions, such as Southwest Virginia Community College, University of Virginia-Wise, Virginia Tech, and K-12 Public School Systems to small start-ups, such as Inorganic Ventures, to large global corporations such as Northrop Grumman, CGI, Scholle and Phoenix Packaging. In addition to working in the private sector, Ms. Surrett has gained experience in the non-profit sector by developing and implementing programs focused on workforce and community development Ms. Surrett holds an MBA from Jones International University. She earned a Bachelor of Arts in Business and Public Administration from University of Virginia’s College at Wise.

Mary Jane Umberger
President
HR Alliance
Mary Jane Umberger holds a BS in Business from Virginia Tech (1975) and earned her certification as a Senior Professional in Human Resources (SPHR) from the HR Certification Institute (1997). Between those two touchstones, she invested over 20 years as a Human Resource Manager with a global manufacturer of engineering thermoplastics and served as a stabilizing influence and change agent during multiple international company mergers / acquisitions and transitions in local and corporate management. Founding HR Alliance, LLC in 2005, Mary Jane began her odyssey working as an external human resource consultant with businesses in a variety of business sectors. Small business owners, without a dedicated HR professional, rely on her to assist them in establishing components of their HR infrastructure and addressing day-to-day tactical issues. Larger organizations outsource individual and team professional development programs and strategic planning initiatives. “Alliance” is the operative word in her business name as it reflects relationships she has developed throughout her career with colleagues, clients and business partners. She is affiliated with several talented legal and consulting resources which she often engages when it serves the best interest of her clients.

Sam Wolford
Deputy Regional Administrator, Mid-Atlantic Region
U.S. Small Business Administration
Coming Soon

Jim Spencer
Mid-Atlantic Regional Manager
U.S. Small Business Administration
Coming Soon
SPONSORSHIP
We look forward to facilitating connections and showcasing opportunities for businesses in Southwest Virginia. Your support and Partnership will help assure that the Business Success Symposium is a successful event and has the positive impact that we intend. If you are interested in becoming a sponsor, please contact partnership@vcwnrmr.com by August 29 to be included in printed materials.

PRESENTING SPONSOR
$1,000+
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Introduce the lunch panel
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Logo on print and digital materials
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Recognition throughout day
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Sponsor ribbon onname badge of all organization attendees
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And premier location for booth setup with Partner sign

GOLD PARTNER
$500
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Logo on print and digital materials
-
Recognition throughout day
-
Sponsor ribbon on name badge of all
organization attendees -
And premier location for booth setup with Partner sign

SILVER PARTNER
$250
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Logo on print and digital materials
-
Recognition throughout day
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Sponsor ribbon on name badge of all
organization attendees -
And Partner sign at your booth setup

BRONZE PARTNER
$100
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Name listed on print and digital materials
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And Partner sign at your booth setup

BREAKFAST SPONSORING PARTNER: $500
Logo on signs adorning the breakfast station and special recognition during the event
AFTERNOON SNACK SPONSORING PARTNER: $250
Logo on signs adorning the snack stations and special recognition during the event

STAYING WITH US
Whether you're traveling from near or far, we have many options to accommodate your needs.
CONTACT US
Contact
For questions, contact:
Joint Industrial Development Authority of Wythe County
276-223-3370
Event Address
Wytheville Meeting Center
333 Community Blvd
Wytheville, VA 24382











